Shipping & Delivery Policy
Swift order fulfillment directly from our warehouse in Siemianowice Śląskie, Poland. Moisture-proof vacuum packaging for 3D printing spools and multi-layer shock cushioning for laser toners.
Swift Processing & Dispatch Timeline
How we process, pack and send your 3D printing and office supplies from our warehouse
1. At Tinberg.pl, we understand that running out of filament during a crucial prototyping print or depleting toner cartridges in a busy office demands immediate response. That is why we treat every order as a matter of urgency.
2. Dispatch commitment: We do our utmost to pack, secure, and dispatch each order as quickly as possible. In most instances, orders confirmed and paid on business days are packed and handed over to the courier service within 24 to 48 hours.
3. All orders are packed and dispatched directly from our logistics center located at Siemianowice Śląskie, Poland. No dropshipping, no untracked third-party warehouses — complete quality control on site.
Available Shipping Methods & Carriers
Choose between automated 24/7 parcel lockers, door-to-door couriers or personal pickup
InPost Parcel Lockers 24/7
Pick up at your convenience 24/7 at thousands of locker machines across Poland. Recommended for 1–6 spools of filament or compact laser toner packs. Fast transit (typically 24h from dispatch).
Courier to Door (DPD / InPost)
Direct delivery to your doorstep, prototyping workshop or company reception. Best choice for larger orders, multi-packs of toners, or full master cartons of spools.
Siemianowice Śląskie Pickup
Local pickup option free of charge directly from our Silesian headquarters. Available on business days upon prior appointment via phone or email.
Packaging Standards: Zero Moisture, Zero Damage
Strict protection protocols tailored for sensitive 3D polymers and delicate laser drums
Both 3D printing filaments and laser printing cartridges are technically sensitive products. We employ specialized packing methods for each product category:
Vacuum Barrier + Fresh Desiccant
- Heavy-gauge vacuum bag: Protects against ambient moisture absorption from production line to unpackaging.
- Active desiccant pouch: Absorbs any residual moisture inside the bag.
- Rigid spool box: Thick cardboard protects spool flanges from cracking during transport sorting.
- Shock-absorbing master box: Heavy-duty outer carton with tape reinforcement.
Air Cushioning + Light Shield
- Protective air-bag column sleeve: Dampens shocks, vibrations and drops during transit.
- Black light-blocking film: Shields optical photosensitive drums (OPC) against daylight exposure.
- Factory sealing pull-tapes: Prevents fine polymerized toner powder from shifting or leaking.
- Chip edge guards: Guards micro-electronic contact surfaces from scratching or static.
Delivery Pricing & Free Shipping Thresholds
Transparent rates calculated in PLN gross with VAT included
Shipping costs depend on the chosen carrier and the size of your parcel. The final shipping cost is always calculated transparently in your shopping cart before payment confirmation:
Real-Time Tracking & Parcel Acceptance Guide
Full visibility of your shipment from dispatch to delivery
1. Tracking notifications: The moment our warehouse generates your courier label in Siemianowice Śląskie, an automated confirmation email is sent containing your unique parcel tracking code and direct live tracking link.
2. Registered customers can also monitor dispatch statuses directly inside their Customer Account dashboard under order history.
3. Acceptance check: Please inspect the outer cardboard box upon receipt. If you notice severe physical damage (e.g. crushed box, torn packing tape), we kindly recommend noting this on the courier delivery protocol or filing a quick locker dispute report. This ensures instantaneous processing of any replacement shipment.
Business Orders, 3D Print Farms & Office Fleets
Dedicated volume shipping, palletized consignments and scheduled recurring supply
1. For prototyping studios, industrial 3D printing farms, schools, and corporate office fleets requiring steady bulk supply (50+ spools or comprehensive toner replenishment), we provide dedicated logistics solutions:
- Secure pallet shipping: Heavy volume shipments bound and stretch-wrapped on EUR pallets for optimal protection.
- Scheduled deliveries: Recurring supply cycles tailored to your production schedules.
- Direct B2B coordination: Priority packing slots and individual tracking supervision.
For custom volume quotes and logistics agreements, please contact our business team at b2b@tinberg.pl.
Questions Regarding Your Parcel or Shipping Method?
Our fulfillment team in Siemianowice Śląskie is here to assist you from Monday to Friday. Contact us for any shipment queries, changes to locker destination, or urgent dispatches.